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When asked what software they wish the boss would supply, none mentioned SR. For instance, Stroud noted that only 5% of the IAAP's membership reports using SR software at work. As for typing speed, Rich Stroud, spokesman for the International Association of Administrative Professionals (IAAP), said that ads for clerical job usually ask for at least 40 words per minute.īut despite the obvious speed advantages, there has been no evident rush to adopt the technology. Today, "A person can get 95% accuracy right out of the box, and enrollment is optional and only takes five minutes," said Howard Parks, president of Microref Systems Inc., a firm in Highland Park, Ill., that sells SR systems and trains users.Īs for input speed, Strammiello said that DNS can keep up with someone talking 160 words per minute, which is about as fast as most people converse. Version 9 also includes tools for deploying the software over the network.
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The personal version costs about $200, the professional version costs about $765, and there are also specialized medical and law office versions. Overall, about 25% of the accuracy improvements can be credited to today's faster hardware, while the rest stems from improved algorithms, he added. Version 8.0 reduced the error rate a factor of 30% compared with Version 7.0, while Version 9.0 reduced errors by another 20%, said Strammiello. About 10% are people who use speech recognition for accessibility reasons, and that cuts across the other segments," he added.
"The rest are from vertical markets, especially health care and law, whose practitioners are used to dictating and in the past have paid for transcription services. "About 60% of the buyers are consumers or what we call proficient professionals," added Strammiello. Sales have been growing at a rate of 30% yearly since then, except that we expect it to do better than 30% this year. "We crossed an invisible line with Version 8.0, where the software actually delivered on its promises and offered real utility for the users. Thereafter, "It was with the launch of Version 8.0 (in November 2004) that the market became reinvigorated and took off," said Chris Strammiello, director of product management at Nuance. (It was then at Version 6.0.) ScanSoft later acquired Nuance and adopted its name. Its SR technology was sold in late 2001 to ScanSoft Inc., which kept the DNS line going.
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Within a year a series of accounting frauds came to light and L&H collapsed into bankruptcy. Dragon Systems, which originated DNS that year, was reporting only anemic growth, and L&H had no trouble acquiring Dragon Systems in early 2000 in a stock deal.
That firm was sold in 1997 to a Belgium SR firm, Lernout and Hauspie (L&H), which was reporting phenomenal sales growth at the time. In 1993 two executives from Kurzweill Applied Intelligence (which pioneered SR for the medical market) went to prison for faking sales. Actually, retaining a sense of humor has been important for multiple reasons in the SR field.